The Servicing Leader will be responsible for building, managing, and optimizing the company’s internal loan servicing function from the ground up. This leader will evaluate and implement servicing technology, build policies and procedures, and oversee all core servicing operations — including draw management, collections, vendor oversight, and delinquency resolution. This is a ground-floor opportunity to shape the servicing strategy of a rapidly scaling platform.
Key Responsibilities:
- Platform Buildout & Technology Selection
- Lead the selection and implementation of a scalable loan servicing system for business-purpose real estate loans. Design and document servicing policies, workflows, and compliance protocols to support efficient operations.
- Loan Administration & Draw Management
- Oversee all loan administration functions, including draw requests, payment processing, escrow management, and reconciliation. Coordinate with third-party vendors and inspectors to ensure timely and compliant disbursements
- Portfolio Performance & Risk Management
- Monitor servicing KPIs, delinquency trends, and portfolio health. Manage collections and early-stage workout processes while contributing to ongoing credit risk policy development.
- Vendor Oversight & Compliance
- Vet, manage, and evaluate servicing-related vendors (e.g., inspectors, payment processors). Ensure adherence to applicable regulations and business-purpose lending standards.
- Reporting & Team Development
- Develop reporting dashboards for portfolio monitoring and create a scalable servicing team growth plan aligned with company expansion.
Qualifications:
- 7+ years of experience in loan servicing, with a focus on private lending, business-purpose, or non-agency residential loans.
- Deep knowledge of servicing operations, including draw administration, collections, and delinquency management.
- Demonstrated experience selecting and implementing servicing software platforms.
- Strong understanding of construction lending workflows and vendor management.
- Process-driven with strong organizational and communication skills.
- Ability to thrive in an entrepreneurial, high-growth environment.
HA13