The Collateral Manager will lead appraisal operations, overseeing the ordering, review, and approval of appraisals while managing a growing team. This individual will supervise appraisal coordinators and future appraisal underwriters, ensuring high-quality execution, process consistency, and strong communication with appraisers and internal stakeholders.
Key Responsibilities
- Lead appraisal operations, including ordering, tracking, and delivery of appraisals
- Manage and mentor a team of appraisal coordinators, with future oversight of appraisal underwriters
- Review appraisal reports for quality, completeness, and adherence to guidelines
- Communicate directly with appraisers to resolve questions, revisions, and discrepancies
- Establish and refine appraisal review and approval processes
- Ensure compliance with internal standards and regulatory requirements
- Partner with underwriting, credit, and production teams to support loan flow
- Drive operational efficiencies, turnaround time improvements, and service quality metrics
- Build scalable infrastructure to support team and volume growth
Qualifications
- 5+ years of experience in appraisal operations, collateral management, or mortgage lending
- Strong understanding of appraisal processes and valuation workflows from a lender perspective
- Prior experience managing or mentoring teams preferred
- Process-oriented with a focus on efficiency, quality control, and scalability
- Excellent communication skills, particularly in working with third-party appraisers
- Ability to balance quality, speed, and service in a high-volume environment
- Not required to be a licensed appraiser