The Head of Operations will partner closely with executive leadership, credit, capital markets, technology, and sales to optimize workflows, enhance borrower and broker experience, and build a best-in-class operational infrastructure aligned with the firm’s growth strategy.
Key Responsibilities
- Provide strategic and operational leadership for all BPL and RTL operational functions, including loan setup, processing, underwriting operations, closing, funding, post-closing, and servicing handoff
- Oversee operations supporting both wholesale and direct-to-borrower originations, ensuring consistency, scalability, and service-level performance across channels
- Design, implement, and continuously improve operational workflows, controls, and KPIs to support growth while maintaining credit quality and compliance
- Lead, develop, and retain high-performing operations leadership and teams; establish clear accountability, structure, and succession planning
- Partner with Credit and Risk leadership to ensure operational alignment with underwriting guidelines, investor requirements, and portfolio strategies
- Collaborate with Technology and Product teams to enhance LOS functionality, automation, reporting, and data integrity
- Ensure adherence to regulatory, compliance, and investor standards applicable to business purpose lending
- Manage vendor relationships and third-party service providers to ensure cost efficiency and performance
- Act as a senior thought partner to executive leadership on capacity planning, organizational design, and long-term operational strategy
Qualifications
- 10+ years of progressive operations leadership experience within business purpose lending, non-QM, or residential investment lending platforms
- Deep expertise in BPL and Rental Term Loan products, including wholesale and direct-to-borrower execution models
- Proven experience scaling operations in high-growth lending environments
- Strong understanding of credit, compliance, investor requirements, and capital markets considerations impacting BPL/RTL lending
- Demonstrated success leading large, multi-layered teams and senior managers
- Experience driving process optimization, automation, and operational excellence initiatives
- Strong executive presence with the ability to partner cross-functionally and influence at the leadership level
- Bachelor’s degree required; advanced degree preferred
To apply for this job email your details to resumes@huffmanassociates.com